FAQs

We want to make your visit as enjoyable as possible.  Here are a few frequently asked questions we get which may help you.

Do feel free to call the box office if we haven’t covered something on 01772 804440 or alternatively email tickets@prestonguildhall.co.uk.

How can I pay for my tickets?

Payment can be made by cash, cheque, debit card and credit card (booking fees applicable and included in advertised ticket prices ). Cheques should be made payable to Preston Guild Hall Ltd.

How long before a show’s start time should i get to the theatre?

We would recommend 30 minutes before the show start time on your ticket. This allows you time to relax and take in the surroundings, find your seat and maybe take a drink in one of our bars.

Where are the nearest car parks?

Preston Bus Station Car Park (currently operating as cash only pay & display), Sykes Street and Glovers Court, Avenham Street Car Park and Market Hall Car Park.

Can I get a discounts on parking my car?

Yes you can.  Park on levels 7, 8 or 9 in the Bus Station Car Park and get 12 hours parking for £3 (usual parking offer period 2:30pm to 2:30am). These can be purchased at the time of buying your show tickets via Box Office.

Is there public transport close to the theatre?

Bus: Preston Guild Hall is only 0.2miles walking distance away from Preston Central Bus Station and is therefore ideally located for a range of bus link services.  For more information call 01772 253671 or visit http://www.prestonbus.co.uk/ for current timetables.

Train: Preston Train Station is located 0.5 miles (approximately 10-15 minutes walking time) away from the Guild Hall and provides great transport links to the surrounding areas and beyond.  For National Rail Enquiries call 08457 48 49 50 or visit nationalrail.co.uk

Taxi: A taxi rank is located approximately a 2 minute walk away at the end of Lancaster Road (on Church Street).  Staff are also happy to call a taxi for you should you need one and our preferred company is Millers (www.millerscitax.com / 01772 884000).

Coach: The nearest coach station is also located at Preston Central Bus Station.

Exchanges and refunds

Refunds are not given on tickets for shows where there are cast changes made which differ from those advertised.

Refunds are not given on tickets purchased for shows where the purchaser finds they subsequently cannot attend – or have changed their mind about attending.

The PGH does offer a re-sale service on purchased tickets, for which T & Cs apply.

Can I exchange my tickets for an alternative performance of the show i have booked?

The exchange of tickets for a different performance of the same show is subject to a charge of £1.00.

My ticket details are wrong, what can i do?

Our box office staff will always confirm your booked details back to you by phone or in person. If you discover an error firstly contact our Box Office 01772 804444 for assistance. Mistakes or errors cannot always be rectified after a sale due to the live selling of tickets.

Complaints procedure

In the first instance, speak to the theatre reception by calling 01772 804440 during office hours. You may be required to put your complaint in writing in order for it to be investigated and addressed (please allow 5 working days for a reply).

What is the dress code?

Smart/casual although you may like to be more formally dressed for events such as classical music productions and ballet.

Is there a cloakroom?

There is no cloakroom provided.  Large bags will not be admitted into the auditoriums. Bags will not be looked after by the Guild Hall. Prams, Buggies and child car seats are not permitted within the auditoriums but suitable safe storage area will be provided. (All items left at patrons’ own risk).

Can I get a copy of your brochure?

Join our mailing list to receive a copy of each new issue of the brochure posted to your home or an e-alert to your email address informing you that the new brochure is now available online.

To join our mailing list please contact box office on 01772 80 44 44 or email marketing@prestonguildhall.co.uk.

I need personal assistance.

We ask all patrons who require assistance to provide a carer.

Can I bring my assistance dog?

Yes, please advise at the time of booking so suitable seating with space for the dog can be found.

What time do the bars open?

Our Theatre and Great Hall Bars open approximately one hour before the performance prior to the show start time. We ask all patrons to be seated no later than five minutes before the advertised start time. If you would like to arrive sooner we do have our Review Bar situated at the ground floor at the entrance of the building.

Can I buy official merchandise of the show?

When official show merchandise is available items can be purchased in the foyer.

The Theatre cannot accept any responsibility for the sale of merchandise. Merchandise is supplied to the theatre by the visiting company.

Where is the best place to sit?

Charter Theatre

In the Stalls, seating is tiered from Row D back so that each subsequent row is a couple of steps above the one in front which affords an excellent view from the majority of the seats.

Wheelchair spaces/accessible seating situated within the front two rows in both side sections of the seating.

In the Circle the seats are tiered throughout, with the front row providing the best leg room on this level.

Wheelchair spaces are situated to the audience-right-hand-side of the Circle.

Guild Hall

This space can be configured to accommodate a variety of different events and seating arrangements, from the regular seated stadium layout, to sporting layouts (e.g. Boxing, Darts, Snooker), and to standing only events, so it is best to utilise the knowledge of the Box Office personnel who will be able to advise where the best place to sit will be for each type of event.

As a general guide, Accessible Seating is in Blocks C, D & E on Row M, with Lift access available to this level. Block H is not accessible for wheelchair users or those who prefer to avoid stairs.

Lancaster Suite

A flexible cabaret style unreserved seating is in use to allow the customer to choose from the available seating when they arrive at the venue.

LiVe

This venue features mostly all-standing events, unless otherwise stated.

Which shows are suitable for children?

We do our best to advise but this is at the discretion of the parents. Some events may have an age restriction but will be stated on the show pages of this website.

Special effects?

If you are concerned about special effects and loud noises during a performance please ask at the time of booking. Although the inclusion of these may not be notified to the theatre until the actual performance dates.

I want to make a complaint. Who do I contact?

If it’s during a show, we would prefer you to address your complaint while you are with us so we can attempt to rectify the problem.  Please ask to speak with our Duty Manager on the day.  On the rare occasion that the situation cannot be resolved we may need to refer your complaint to a Senior Manager who will attempt to contact you on the next working day.  If you wish to make your views known after the show please contact reception on 01772 804440. (see complaints produce)

Why is the show duration not always shown?

We endeavour to obtain show running times from producers, however due to a number of circumstances this is not always possible at the time the show goes online or to print.

Do you provide free tickets for charities?

We receive a vast number of requests to support the work of local and national charities. Complimentary tickets for all shows at the Charter Theatre and Great Hall are provided by the visiting producers, not the theatre. We cannot offer direct monetary sponsorship.

If you would like to submit a charity request please send an email to info@prestonguildhall.co.uk with the following details:

‘Charity Request’ in the subject line, a postal address to which we can send the prize winners letter if your request is successful. Name and number or registered charity.  Proposed date of event taking place in connection with request.

We regret that due to the number of requests we receive we are unable to reply to everyone who contacts us. If your request is successful we will contact you directly.