Visitor Information

Please see visitor information below. For more details, select the section subpages in the submenu.

Box Office

Counter Sales                     Monday to Saturday: 9am – 6pm

Telephone Sales                 Monday to Saturday:  9am – 6pm (01772 80 44 44)

Ticket Collection                Up to the start time on the day of the performance

Sunday performances       The Box Office opens one hour prior to the performance start time

Postal                                  Box Office, Preston Guild Hall, Lancaster Road, Preston PR1 1HT

Payment Methods

We accept cash, Mastercard, Visa, Delta and Maestro.
Cheques will only be accepted for group bookings (payable To Preston Guild Hall Ltd) and must be covered by a guarantee card, with the card details written on the reverse, along with the address of the card holder and card expiry date.

Exchanges & Refunds

Tickets cannot be exchanged or refunded. In the event of a cancellation the face value of the tickets
will be refunded only.


Babes in arms (children under 2 years of age) shall be admitted free of charge to those shows they may attend (children’s shows and pantomimes only) unless there is a pre-school price or unless a show decides otherwise. Children (ages 2 to 15 inclusive) shall require their own ticket which shall be at full ticket price if no child concessions are available at the time of purchase.

Children aged 14 or under will not be allowed entry to the event unless they are supervised (for the duration of the event) by a parent or guardian. Supervision of such children shall be by no less than 1 adult per 10 children. The management will require parents/supervisors to remove children if, in their opinion, they are causing a disturbance.


The pay and display multi storey car park above the Central Bus Station provides direct, covered pedestrian access to the venue from Level 1.  There are two entrances to the Car Park, one just off Lords Walk (PR1 1DT) and the other near the Holiday Inn hotel (PR1 3AU). 

For up to date prices please see

The car park offers designated disabled parking on levels one and two.

  • Level one – 7 spaces
  • Level two – 9 spaces

Disabled drivers should display their valid blue badge correctly and park in designated disabled bays only. Parking with a blue badge is limited to 3 hours and the time clock must be set to the time of arrival. Blue badge holders can park for longer than the 3 hour limit but must pay for the additional time. If parking for 5 hours a 2 hour pay and display ticket should be purchased (or pay via cashless alternative) and the time clock should then be set for the expiry time of the paid for parking session.

Mailing List

Join our postal mailing list to receive a copy of each new issue of this brochure posted to your home to join our mailing list please contact box office on 01772 80 44 44 or email

Email Newsletter

To be the first to hear about new events and shows, and to receive exclusive discounts, sign up to our E-Newsletter. This can be done via the website, by contacting box office on 01772 80 44 44 or email


Please arrive in time to take your seat promptly as latecomers may be asked to wait until a suitable break in the performance.


Extra events may be arranged after publication of this brochure. For up-to-date product and promotions listings please contact the Box Office, see the local press or visit our website at

Customers with Disabilities

We strive to offer equal access for all. Should you have particular requirements please discuss with the Box Office when making your booking and we will endeavour to assist.

Equal Access for All

Wheelchair spaces are available in both the main Guild hall and the Charter Theatre.
Lift access to all areas of the venue including Box Office, toilets and bars.

Assistance dogs welcome in all areas
Sign language interpreted performances are offered on selected shows. Please ask Box Office fro details.
For further information or assistance please ring the Box Office.

Booking Fee

In line with legislation, all prices shown in this brochure are inclusive of a booking fee, up to a maximum of £2.50 per ticket.

The information on this website is correct at the time of publishing. The Guild Hall and Charter Theatre reserves the right to alter the advertised programme or facilities. All discounts are subject to availability and only one discount applies per ticket unless otherwise specified.